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Whether you need technical guidance, course information, or just want to chat about 3D level design—we're here to help you navigate your creative journey
Comprehensive Support Resources
Before reaching out, explore our self-service options designed to get you answers quickly. From troubleshooting guides to detailed tutorials, we've built resources that actually solve problems.
Knowledge Base & FAQ
Searchable documentation covering everything from software setup to advanced level design techniques. Updated weekly based on student questions.
Browse FAQ Topics →Help Desk Hours
Live support available Monday-Friday, 9:00 AM - 6:00 PM AEST. Weekend emergency support for enrolled students only.
Response time: Usually under 4 hoursVideo Call Support
Schedule one-on-one screen sharing sessions for complex technical issues. Perfect for debugging level geometry or lighting problems.
Available for current studentsEmergency Contacts
For urgent technical issues affecting coursework deadlines or system access problems that prevent learning progress.
After-hours: +61883134777Connect With Us
Unit 8/83/85 Montague St
North Wollongong NSW 2500
Australia
+61 8 8313 4777
Monday-Friday: 9AM-6PM AEST
Emergency line available 24/7
[email protected]
Technical queries: Usually under 4 hours
General inquiries: Within 24 hours