Information We Collect

When you engage with our 3D game design and level creation platform, we collect various types of information to provide you with the best learning experience possible. This includes information you provide directly and data we gather automatically as you use our services.

How We Use Your Information

We use your personal information to deliver our educational services effectively and improve your learning journey. This includes personalizing your experience, tracking your progress through our level design courses, and providing technical support when needed.

Your data helps us analyze learning patterns to enhance our curriculum, communicate important updates about your courses, and ensure the security of our platform. We also use aggregated, anonymized data to research educational effectiveness and develop new learning materials for 3D game development.

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share certain data with trusted partners who help us operate our platform, such as cloud storage providers, payment processors, and educational technology vendors. All such partners are bound by strict confidentiality agreements.

We may disclose your information if required by Australian law, to protect our legal rights, or in case of a business transfer or merger. In educational contexts, we might share anonymized performance data with industry partners for research purposes, but never in a way that identifies individual students.

Your Privacy Rights

Under Australian Privacy Principles and applicable privacy laws, you have several important rights regarding your personal information:

Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security protocols include encrypted data transmission, secure server infrastructure, and regular security audits.

All staff members with access to personal information undergo privacy training and are bound by confidentiality agreements. We maintain backup systems to prevent data loss while ensuring these backups are equally secure. Despite our best efforts, no internet transmission is completely secure, so we encourage you to use strong passwords and keep your account credentials confidential.

Data Retention

We retain your personal information for as long as necessary to provide our educational services and comply with legal obligations. Student educational records are typically maintained for seven years after course completion to support transcript requests and continuing education pathways.

Technical data and usage analytics are generally retained for two years unless required for longer periods by law. When you request account deletion, we will remove your personal information within 30 days, though some records may be retained longer for legal compliance or legitimate business purposes.

International Data Transfers

While Tunnelova Labs operates primarily in Australia, some of our technology partners and cloud services may process your information outside Australia. When this occurs, we ensure appropriate safeguards are in place to protect your privacy rights, including contractual protections and compliance with Australian privacy laws.

We carefully vet all international partners to ensure they maintain privacy standards equivalent to Australian requirements. You can request specific information about where your data is processed by contacting our privacy team.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site usage. Essential cookies are necessary for basic site functionality, while analytics cookies help us understand how students interact with our learning platform.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect site functionality. We don't use cookies for targeted advertising, focusing instead on improving educational delivery and user experience.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify current students via email and post updates on our website with clear change notifications.

Continued use of our services after policy updates indicates your acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how we protect your privacy.